Frequently Asked Questions
The questions we get asked most about materials, sizing, shipping and returns. If yours is not here, email support@offat.com — we answer within one business day.
Materials & Sizing
Most Offat pieces are 14K gold plated over stainless steel or brass, and a smaller selection is 925 sterling silver. Every product page lists the exact material for that design. Our stainless steel and sterling silver pieces are the best choice if you have sensitive skin.
Every product page lists exact measurements and our size guide covers ring sizing and chain lengths. If you are between sizes, order both — you have 60 days to return the one that does not fit.
Orders, Shipping & Care
Orders are dispatched within 1–2 business days. Standard delivery takes 7–12 business days and is free on orders over $75 — otherwise a flat $9.99. Every order ships with tracking.
Yes, we ship worldwide. Customers in the EU, UK, Canada and Australia may be charged VAT or import duty by their local customs authority; these charges are the recipient’s responsibility.
You will receive a tracking link by email the moment your order ships. Tracking can take up to 48 hours to show its first update — if it is still blank after three days, contact us and we will chase it.
60 days from delivery, unworn and in the original packaging. Returns from the US on orders over $50 are free. Refunds are issued within 5 business days of the item reaching us.
For hygiene reasons pierced earrings cannot be returned unless they arrived damaged or faulty. If something does arrive damaged or faulty, email support@offat.com within 60 days of delivery and we will put it right.
Email support@offat.com with photos and your order number within 60 days of delivery. If a piece arrives damaged or faulty, we will replace it or refund you. For everyday wear, our jewelry care guide covers how to keep plating and clasps in good shape.
Plated finishes can dull with wear, and sterling silver tarnishes naturally. Wipe pieces with a soft dry cloth after wearing, keep them away from perfume, chlorine and abrasive cleaners, and store them dry — that is what keeps them looking new. See our jewelry care guide for details.
Many Offat designs are made with 316L surgical stainless steel or 925 sterling silver, which are the best options for sensitive skin, and every product page lists the material for that design. If you have reacted to plated jewellery before, start with those.
Our finishes are water-resistant, so occasional contact is fine. To keep pieces looking new we recommend removing them before swimming, showering or working out — chlorine and sweat dull a finish fastest.
Every order arrives in an Offat pouch inside a recyclable box, ready to give. Add a gift note at checkout and we will include it in the parcel.
The payment options available for your shipping destination are shown at checkout. All payments are processed over an encrypted connection, and we never see or store your card details.
Email us as soon as you can. If the order hasn't been packed yet we can usually change or cancel it — if it has already shipped, you're welcome to use the 60-day return window instead.
No — Offat is an online-only studio. Every order ships directly from our workshop to your door, which is part of what keeps our prices where they are.
Enter your email address in the sign-up box in the footer of any page. We send occasional news about new arrivals and offers, and every email has a one-click unsubscribe link.
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