60-day returns
If a piece isn't right, you have 60 days from delivery to return it for a refund. Items must be unworn, in their original condition and returned in the Offat pouch or box with any tags attached.
How to start a return
- Email support@offat.com with your order number and the reason for return.
- We'll reply within one business day with return instructions and a shipping label where applicable.
- Send the item back within 7 days of receiving those instructions.
Return shipping
Returns from the United States on orders over $50 are free — we'll send you a prepaid label. For other destinations, or for orders under $50, return shipping is paid by the customer. We recommend a tracked service, as we can't refund items that don't reach us.
Refunds
Once your return arrives and passes inspection, we'll issue your refund to the original payment method within 5 business days. Your bank may take a further 3–5 business days to post it. Original shipping charges are refunded only when the item was faulty or incorrect.
Exchanges
We don't process direct exchanges. Return the original piece for a refund and place a new order — it's faster and you can see live stock while you decide.
Not eligible for return
- Engraved, monogrammed or otherwise personalised pieces.
- Pierced earrings, for hygiene reasons — unless they arrived damaged or faulty.
- Items returned after the 60-day window, or without prior contact.
Faulty or incorrect items
Every Offat piece carries a 12-month craftsmanship warranty covering defects in materials and workmanship — broken clasps, failed plating, loose settings. If something has gone wrong, email us within 7 days of delivery with photos and we'll replace it at our cost. The warranty does not cover accidental damage, normal wear and tear, or tarnish caused by contact with perfume, chlorine or abrasive cleaners.
