This Privacy Policy describes how Offat (“we”, “us”) collects, uses and shares your personal information when you visit or make a purchase from offat.com.

Last updated: 17 September 2026.

Information we collect

When you place an order we collect your name, billing and shipping address, email address, phone number and payment details. As you browse we also collect device information such as IP address, browser type and how you interact with the site, using cookies and similar technologies.

How we use it

• To process, fulfil and deliver your order, and to send order confirmations and shipping updates.
• To communicate with you about products, offers and news, where you have opted in. You can unsubscribe at any time.
• To screen orders for risk of fraud and to comply with our legal and tax obligations.
• To improve our store, understand which products and pages are useful, and measure the performance of our marketing.

Sharing

We share your information only with service providers who help us run the store — our ecommerce platform, payment processors, shipping carriers, email provider and analytics tools. They may only use it to perform services for us. We do not sell your personal information.

Cookies

Cookies keep your cart working, remember your preferences and help us understand site traffic. Some are necessary for the store to function; others are used for analytics and marketing. You can clear or block cookies in your browser settings — the store will still work, though the cart experience may be reduced.

Retention

We keep order records for as long as required for tax and accounting purposes, then delete them. Marketing contact details are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you, and receive a copy of it.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information.
• Object to, or ask us to restrict, certain processing — including direct marketing.
• Withdraw consent you have previously given, at any time.

To exercise any of these rights, email support@offat.com. We'll respond within 30 days. If you are in the EU or UK, you also have the right to complain to your local data protection authority.

Children's privacy

Our store is not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the revised version on this page and update the date above.

Contact

Questions about this policy, or about how we handle your information? Write to support@offat.com.